At Agarwal Associates, we strive to ensure complete customer satisfaction with every purchase. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds are accepted.

1. Eligibility for Returns

Products may be eligible for return or replacement if they meet the following conditions:

• • The item is damaged, defective, or not as described.
• • The return request is made within 7 days of receiving the product.
• • The product is unused, in its original packaging, and includes all accessories, manuals, and tags.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• • Products damaged due to misuse, mishandling, or improper installation.
• • Customized or special-order products.
• • Items purchased on clearance or marked as “non-returnable.”
• • Digital or downloadable products (if applicable).

3. Return Process

To initiate a return or replacement:

• 1. Email us at info@agarwalassociates.com within 7 days of receiving your order.
• 2. Include your order number, reason for return, and supporting images (if the product is damaged or defective).
• 3. Our support team will verify your request and guide you through the return process.

4. Refund Process

Once we receive and inspect your returned product, you will be notified about the status of your refund. If approved:

• • Refunds will be processed within 5–7 business days through the original payment method.
• • In some cases, it may take additional time depending on your bank or payment provider.
• • Shipping or handling charges are non-refundable unless the return is due to our error.

5. Late or Missing Refunds

• • If you haven’t received a refund yet, first check your bank account again.
• • Then contact your credit card company or payment provider; it may take some time before your refund is officially posted.
• • If you’ve done all of this and still haven’t received your refund, please contact us at info@agarwalassociates.com.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our support team within 7 days of delivery.

7. Order Cancellations

Orders can only be cancelled before they are processed or shipped. Once dispatched, cancellations are not possible. For assistance, please contact us immediately after placing your order.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We may request photos or videos of the received product to verify the issue before arranging a replacement or refund.

9. Contact Information

For any refund or return-related queries, please reach out to us at: